To say I am disappointed and upset with my dealings with John Koerner would be an understatement. Communication back was sparse. I was told that he would make the deal work and that I would have my bugs by the 12th. This was a time sensitive order and I had emailed him a few days prior to today asking for an update. I never heard back and no package ever arrived. But today when I emailed him yet again he said he refunded my money. I was not looking for a refund, I was looking for a package. He even said he had found some mantids, but didn't bother to at least send me those. He just refunded my money without even bothering to tell me what was going on with my order. . I am very very displeased. This is NOT how you do business! Below you will find the entire email conversation. I only edited out my wifes name and my full email address and the name of another member on this board.
Richard Trone
Hey John, This is Rick from the Mantidforum. I am looking desperately for a f
ew mantid species for an event. Seems they're out of culture or something. Is everything on your site in stock? I am particular need of G. grisea, S. floridensis, T. graminis, and anything else you have I don't already have. Please let me know so I can place an order ASAP.
Thanks!
Rick
Aug 23
[email protected]
Aug 23
to me
Hi Rick;
Thank you for your inquiry.
The bad news is I do not have any of those in stock; but the good news is I can pretty much collect them whenever I want. The Bark Mantids come out at night, and can be found on the tree trunks around here, while I can collect the other species you mention pretty much any time in my woods (I live on 50 acres in Dixie County).
Let me know how many of each species you want, and we can take it from there J
Cheers,
Jack
From: Richard Trone [mailto:richard.trone@]
Sent: Thursday, August 23, 2012 5:19 PM
To:
[email protected]
Subject: Looking....
Richard Trone richard.trone@
Aug 23
to exoticoddities
Thanks for the quick reply Jack. In that case I suppose a couple pairs of S. floridensis, a pair of G. grisea, and a single T. graminis. I'll want to breed the first two after the event. It is a large event and I am only permitted to bring US mantids so I try to have a good variety. I may also need. B. borealis. We have them here but real spotty, and my location for them has been mowed. In their case a couple would suffice. Thanks!
Richard Trone richard.trone@
Aug 25
to exoticoddities
Hey Jack. Been a couple days since I last heard from you. Wanted to verify we could make a deal.
Thanks.
John Koerner
[email protected]
Aug 26
to me
Hi Rick;
I did respond: I sent you this email on 8/23:
Hi Rick;
Thank you for your inquiry.
The bad news is I do not have any of those in stock; but the good news is I can pretty much collect them whenever I want. The Bark Mantids come out at night, and can be found on the tree trunks around here, while I can collect the other species you mention pretty much any time in my woods (I live on 50 acres in Dixie County).
Let me know how many of each species you want, and we can take it from there
Cheers,
Jack
From: Richard Trone [mailto:richard.trone]
Sent: Saturday, August 25, 2012 4:40 PM
To:
[email protected]
Subject: Re: Looking....
Richard Trone richard.trone
Aug 26
to John
Hey Jack I did receive that email. Did you not get my response? Never know sometimes...
John Koerner
Aug 26
to me
No sir, did not get anything after that (checked spam).
Sorry for any confusion (??)
Can you re-send?
From: Richard Trone [mailto:richard.trone@]
Sent: Sunday, August 26, 2012 5:45 PM
To: John Koerner
Subject: Re: Looking....
Hey Jack I did receive that email. Did you not get my response? Never know sometimes...
On Sun, Aug 26, 2012 at 5:27 PM, John Koerner <
[email protected]> wrote:
Hi Rick;
I did respond: I sent you this email on 8/23:
Hi Rick;
Thank you for your inquiry.
The bad news is I do not have any of those in stock; but the good news is I can pretty much collect them whenever I want. The Bark Mantids come out at night, and can be found on the tree trunks around here, while I can collect the other species you mention pretty much any time in my woods (I live on 50 acres in Dixie County).
Let me know how many of each species you want, and we can take it from there J
Cheers,
Jack
Richard Trone richard.trone@
Aug 26
to John
Technology........ here is what I had sent you.
Thanks for the quick reply Jack. In that case I suppose a couple pairs of S. floridensis, a pair of G. grisea, and a T. graminis or two. It is a large event and I am only permitted to bring US mantids so I try to have a good variety. I may also need. B. borealis. We have them here but real spotty, and my location for them has been mowed. In their case a couple would suffice. Thanks!
Richard Trone richard.trone@
Aug 27
to John
Hey Jack. Let me know today that you received my list that I resent last night. My need of these species is time sensitive. Thanks again.
[email protected]
Aug 27
to me
Hey Rick;
I normally need at least 2 weeks to collect a field request, and you have requested the following:
4 S. floridensis ($60)
2 G. grisea ($60)
2 T. graminis ($20)
That is a $140 order, so if you want to Paypal this amount to
[email protected], and can give me 2 weeks to collect it, I will try and calculate the shipping later.
Normally, I require a $200 minimum order, and ask for a month, but these should be fairly easy to get.
Let me know if this fits into your schedule.
Thanks,
Jack
PS: I almost never see B. Borealis either.
From: Richard Trone [mailto:richard.trone@]
Sent: Monday, August 27, 2012 7:53 AM
To: John Koerner
Subject: Re: Looking....
Hey Jack. Let me know today that you received my list that I resent last night. My need of these species is time sensitive. Thanks again.
On Sun, Aug 26, 2012 at 5:51 PM, Richard Trone <
[email protected]> wrote:
Technology........ here is what I had sent you.
Thanks for the quick reply Jack. In that case I suppose a couple pairs of S. floridensis, a pair of G. grisea, and a T. graminis or two. It is a large event and I am only permitted to bring US mantids so I try to have a good variety. I may also need. B. borealis. We have them here but real spotty, and my location for them has been mowed. In their case a couple would suffice. Thanks!
Richard Trone richard.trone@
Aug 27
to exoticoddities
Hey Jack,
That should work. The event is on the 15th but I am setting up my booth the 14th. (www.bugfest.org). So it looks like that is more than two weeks out. Ok on the B. borealis, looks like I have some coming from *** ***. I will try to paypal you this tonight from my wifes account. Do you want shipping sent separate? Thanks!
[email protected]
Aug 27
to me
Okay, thanks.
Jack
From: Richard Trone [mailto:richard.trone@]
Sent: Monday, August 27, 2012 5:29 PM
To:
[email protected]
Subject: Re: Looking....
Hey Jack,
That should work. The event is on the 15th but I am setting up my booth the 14th. (www.bugfest.org). So it looks like that is more than two weeks out. Ok on the B. borealis, looks like I have some coming from *** ***. I will try to paypal you this tonight from my wifes account. Do you want shipping sent separate? Thanks!
On Mon, Aug 27, 2012 at 3:16 PM, <
[email protected]> wrote:
Hey Rick;
I normally need at least 2 weeks to collect a field request, and you have requested the following:
4 S. floridensis ($60)
2 G. grisea ($60)
2 T. graminis ($20)
That is a $140 order, so if you want to Paypal this amount to
[email protected], and can give me 2 weeks to collect it, I will try and calculate the shipping later.
Normally, I require a $200 minimum order, and ask for a month, but these should be fairly easy to get.
Let me know if this fits into your schedule.
Thanks,
Jack
PS: I almost never see B. Borealis either.
From: Richard Trone [mailto:richard.trone@]
Sent: Monday, August 27, 2012 7:53 AM
To: John Koerner
Subject: Re: Looking....
Hey Jack. Let me know today that you received my list that I resent last night. My need of these species is time sensitive. Thanks again.
On Sun, Aug 26, 2012 at 5:51 PM, Richard Trone <
[email protected]> wrote:
Technology........ here is what I had sent you.
Thanks for the quick reply Jack. In that case I suppose a couple pairs of S. floridensis, a pair of G. grisea, and a T. graminis or two. It is a large event and I am only permitted to bring US mantids so I try to have a good variety. I may also need. B. borealis. We have them here but real spotty, and my location for them has been mowed. In their case a couple would suffice. Thanks!
On Sun, Aug 26, 2012 at 5:48 PM, John Koerner <
[email protected]> wrote:
Richard Trone richard.trone@
Aug 27
to exoticoddities
Sent the $140 via paypal. Thanks.
John Koerner
Aug 27
to me
Thank you, but I looked and I have not received a payment yet(??)
Jack
Richard Trone richard.trone@
Aug 28
to John
Strange. We sent it last night. Should be under the name ***** *****.
Richard Trone richard.trone@
Aug 28
to John
(From *****)
I misspelled your domain name, please forgive my end of the day spelling!!! You should have it now.
[email protected]
Aug 28
to me
I do, thank you J
Jack
From: Richard Trone [mailto:richard.trone@]
Sent: Tuesday, August 28, 2012 6:08 AM
To: John Koerner
Subject: Re: Looking....
(From *****)
[email protected]
Aug 28
to me
I have got it now, and I will go to work for you and report back after the weekend.
Cheers,
Jack
From: Richard Trone [mailto:richard.trone@]
Sent: Tuesday, August 28, 2012 5:23 AM
To: John Koerner
Subject: Re: Looking....
Strange. We sent it last night. Should be under the name ***** *****.
Richard Trone richard.trone@
Aug 2
to exoticoddities
Thanks Jack.
[email protected]
Aug 29
to me
Hi Rick,
Found 1 of the 2 Grizzled Mantids you need last night, in my back yard, but they’re not fully-mature yet. About 3rd instar.
Will report back after this weekend, when I go on a couple of field trips sweeping for the rest.
Cheers,
Jack
Richard Trone richard.trone@
Aug 29
to exoticoddities
Interesting. That's okay if they're not mature yet. Thanks.
Richard Trone richard.trone@
Sep 5 (8 days ago)
to exoticoddities
Find anything else Jack?
[email protected]
Sep 6 (7 days ago)
to me
Sorry about not responding sooner, my dog got sick all last week and I had to put him down on Sunday, and I have been a wreck since.
By when do I have to get you these mantids?
I can probably catch the rest in 1 day, as I have the 2 grizzled mantids now.
Jack
From: Richard Trone [mailto:richard.trone@]
Sent: Wednesday, September 05, 2012 5:49 PM
To:
[email protected]
Subject: Re: Looking....
Find anything else Jack?
Richard Trone richard.trone@
Sep 6 (7 days ago)
to exoticoddities
Damn Jack sorry to hear about your buddy. Don't know what I'd do if mine had to be put down. But most likely I will have to deal with it eventually. It's too bad they can' t live longer. Need em before the 14th.
[email protected]
Sep 7 (6 days ago)
to me
Thank you very much.
I will have your complete order to you by Wednesday the 12th.
Jack
From: Richard Trone [mailto:richard.trone@]
Sent: Thursday, September 06, 2012 8:41 PM
Richard Trone richard.trone@
Sep 10 (3 days ago)
to exoticoddities
Wanted to touch base with you again Jack. Hope all is well. Can't recall if I mentioned that USPS takes an extra day to reach me in most cases. For example, express is two days. Don't recall what shipping method you would be using. Again, I am heading to the event Friday afternoon. Thanks.
Richard Trone richard.trone@
5:01 PM (2 hours ago)
to exoticoddities
Jack,
What's the deal? I have not received anything. You said I would have the items by yesterday. If I do not hear from you soon I will assume I have been taken and I will react accordingly.
[email protected]
7:04 PM (36 minutes ago)
to me
Excuse me buddy, but I refunded your money 2 days ago J
It was sent back to that woman’s account, but I guess you didn’t get the email.
Not burning you at all.
From: Richard Trone [mailto:richard.trone@]
Sent: Thursday, September 13, 2012 5:02 PM
Richard Trone richard.trone@
7:23 PM (17 minutes ago)
to exoticoddities
And you couldn't bother to let me know?! Last thing I heard from you was that you would have my mantids to me by the 12th. You could have at least sent what you did find. I'm sorry, but that is NOT how you do business.
Richard Trone richard.trone@
7:30 PM (10 minutes ago)
to exoticoddities
And another thing. I haven't been sitting around looking for a paypal refund, I have been sitting around looking for a package to arrive. Unbelievable
.John Koerner <
[email protected]> Thu, Sep 13, 2012 at 8:12 PM
To: Richard Trone <richard>
Easy does it, mouthy one.
The fact is, I let you know in the refund in the note with the refund.
It’s not my fault that woman (you used to pay your bills) didn’t let you know …
There is no reason to be nasty about it.
Jack
Richard Trone <richard.trone@> Thu, Sep 13, 2012 at 8:37 PM
To: John Koerner <
[email protected]>
I guess you're missing the point. I was not watching for a refund. I was watching for a package. You said this
order was good to go and would be here by the 12th. In my book this is not how you do business. And "that
woman" you keep referring to is my wife, and she was not watching her paypal for a refund neither of us
was expecting to receive in the first place. There is no need to further insult her. No need to email me again.
As far as I am concerned this deal was a failure and I am done.
