Comprehensive and prompt communication, I can tell he cares for his mantids! Ordered 5 ghost nymphs, and he sent me another 3 (!) from different parents. Waited for the original 5 to molt to L2 before shipping, and we both knew the extras would be due soon to molt once I got them. USPS delayed the shipping a day, but everyone arrived safe and sound, and due to great packing two of the 3 extra had molted perfectly in transit.