If you will create this post in the Breeder Feedback forum you'll likely get more visibility. ?
Many people don't post YouTube comments because the posts gets linked to their Google ID... unless you create an account specifically for YouTube comments. Plus... so many people troll YouTube videos that your post would most likely get lost in the chaos. I rarely read YouTube comments because most of them provide no useful information and I always come away feeling like I lost brain cells in the process.
With an alternate ID you CAN leave ratings and reviews on their Google listing. If you Google the company, you'll see complaint after complaint.
I wish there was a website designed specifically for us bug fans to help people don't have the access we do... unfortunately, like me, they may have to learn the hard way. I wish I had done a simple Google search first. ?