I got a refund from PayPal. I tried to contact him by email and chat, never got ANY response, even after submitting the PayPal claim. No explanations or attempts to make it right. The same week I ordered from Usmantis, my husband ordered a couple of mantids from Ohio and they arrived safely, with a heat pack, a couple of days later. So all that stuff he wrote in his earlier message is a bunch of , at least with regard to my order. I certainly won't order from him again.
He always comes back with the same copy-pasted message every time his incompetence gets exposed. Everybody tries to reach out in every way and every time he claims that they didn't. Watch out for this guy.