mantidmomma
Well-known member
Hey all! I'm not sure where this post would fit in. I hope it's okay to post in this forum.
I placed an order for an L1 ghost and a ghost ooth. When it arrived (April 10th), the ghost has a raptorial missing. As this was our first purchase, I called the seller immediately. I was told that it was checked well before shipping and was there. I sent pics and the seller responded promptly. He thought that since the raptorial was totally missing, he likely ate it. He also thought it would grow back when he molted. He offered a new one then, or to wait and see what the molt brought.
We waited for the first molt and watched him as he ate. He DID eat. But it was difficult for him compared to the other ghost that we later received. After the molt, his raptorial did not grow back. The ooth has still not hatched either. I was told on the phone it was fresh so I am not sure if that means it could take longer than normal???
This ghost is having a little struggle with fruit flies. I am not sure how he will do with one raptorial as his food gets larger.
I have sent the seller 3 emails and left 2 voice mails. I have not gotten a reply at all.
I know from reading the forums that an unhatched ooth or a raptorial missing is something that most of you would not hold against the seller. BUT....this seller AGREED to replace if the raptorial did not grow back. How long would you wait before you warned others? I don't want to be a total B, but being ignored seems very unprofessional. I expect the seller to stand by what he says. This is not a personal seller but a larger mantid website. I have given them to the end of the week to contact me or I am contacting my card company. I would much rather get a replacement.
Also, this site DOES give refunds. Even on ooths at "their discretion". As least that is what their refund policy states.
Thank you for any advice you care to share. Again, this seller stated he would replace if the raptorial did not grow back. Oddly enough, this is the ONLY shipment we have paid express shipping for. And the only one we have ever had an issue with.
I placed an order for an L1 ghost and a ghost ooth. When it arrived (April 10th), the ghost has a raptorial missing. As this was our first purchase, I called the seller immediately. I was told that it was checked well before shipping and was there. I sent pics and the seller responded promptly. He thought that since the raptorial was totally missing, he likely ate it. He also thought it would grow back when he molted. He offered a new one then, or to wait and see what the molt brought.
We waited for the first molt and watched him as he ate. He DID eat. But it was difficult for him compared to the other ghost that we later received. After the molt, his raptorial did not grow back. The ooth has still not hatched either. I was told on the phone it was fresh so I am not sure if that means it could take longer than normal???
This ghost is having a little struggle with fruit flies. I am not sure how he will do with one raptorial as his food gets larger.
I have sent the seller 3 emails and left 2 voice mails. I have not gotten a reply at all.
I know from reading the forums that an unhatched ooth or a raptorial missing is something that most of you would not hold against the seller. BUT....this seller AGREED to replace if the raptorial did not grow back. How long would you wait before you warned others? I don't want to be a total B, but being ignored seems very unprofessional. I expect the seller to stand by what he says. This is not a personal seller but a larger mantid website. I have given them to the end of the week to contact me or I am contacting my card company. I would much rather get a replacement.
Also, this site DOES give refunds. Even on ooths at "their discretion". As least that is what their refund policy states.
Thank you for any advice you care to share. Again, this seller stated he would replace if the raptorial did not grow back. Oddly enough, this is the ONLY shipment we have paid express shipping for. And the only one we have ever had an issue with.
