Had an issue with a recent order, ordered with next day delivery and it didnt turn up, if this happens to you (such as happened to jackson), just politely e-mail them with the details, the speed at which they sorted out this new problem was fantastic, they sent it out again no problems. Most of the time this is the sort of thing to put you off using a company, but when a company is able to admit its mistakes and rectify them immediately, you cant help but keep using them.
Dave