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Breeder, Store & Company Feedback/Reviews
mantisplace/Rebecca
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<blockquote data-quote="Love2read" data-source="post: 260628" data-attributes="member: 7389"><p>If a vendor messes up and order, they are the ones to pay for the costs of the mistake, not the customer. That's just good customer service. I was an online vendor for many years and I would have NEVER told a customer that they would have to pay the shipping costs for an item, especially if it was something that I could have put in an envelop and shipped out for the cost of a stamp.</p><p></p><p>Also, if a heat pack was required for shipping in order to ensure that the feeders would arrive alive, then that should be included in the shipping costs or there should be some type of notification saying that it is recommended/required. Had I not ordered a heat pack, would they have arrived dead and would I have been blamed?!...</p><p></p><p>Nonetheless, I've found a different place to order feeders from now on and will be taking my business elsewhere.</p></blockquote><p></p>
[QUOTE="Love2read, post: 260628, member: 7389"] If a vendor messes up and order, they are the ones to pay for the costs of the mistake, not the customer. That's just good customer service. I was an online vendor for many years and I would have NEVER told a customer that they would have to pay the shipping costs for an item, especially if it was something that I could have put in an envelop and shipped out for the cost of a stamp. Also, if a heat pack was required for shipping in order to ensure that the feeders would arrive alive, then that should be included in the shipping costs or there should be some type of notification saying that it is recommended/required. Had I not ordered a heat pack, would they have arrived dead and would I have been blamed?!... Nonetheless, I've found a different place to order feeders from now on and will be taking my business elsewhere. [/QUOTE]
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Breeder, Store & Company Feedback/Reviews
mantisplace/Rebecca
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