Before filing the dispute you may want to give them one last chance to fill the order. Sometimes it takes kicking them in the pants to get them moving. Email and explain you will be filing a dispute if you don't get a timely response (3 business days is more than reasonable) with either a refund or a specific shipping date & working tracking number. If they respond and that date comes and goes without receiving the tracking number or if the tracking number doesn't update past "Awaiting pickup by carrier" then go ahead and file the claim.
Here is their terms of use:
[SIZE=10.5pt]I need you to agree that you will allow me to do what's best for your insects and trust that I will get them to you alive, without complaint! If shipping is delayed you will have to bare through it... I'm a reasonable guy and I will do all I can to provide the best service.[/SIZE]
[SIZE=10.5pt] [/SIZE]
Shipping Schedule
All Orders Ship Monday-Wednesday, to avoid DOA during travel.
[SIZE=10.5pt] [/SIZE]
Shipping Delays may include as follows:
[SIZE=10.5pt] [/SIZE]
[SIZE=10.5pt]1. [/SIZE][SIZE=10.5pt]If an animal is about to molt or shed, it will not leave until it does plus two days to recover.[/SIZE]
[SIZE=10.5pt]2. [/SIZE][SIZE=10.5pt]Some mantids may be presold (back ordered) they will not ship until L2 stage.[/SIZE]
[SIZE=10.5pt]3. [/SIZE][SIZE=10.5pt]Unacceptable weather conditions or temperature in either location[/SIZE]
[SIZE=10.5pt]4. [/SIZE][SIZE=10.5pt]Large volume of customer orders (first come first serve)[/SIZE]
[SIZE=10.5pt]5. [/SIZE][SIZE=10.5pt]Holidays[/SIZE]
[SIZE=10.5pt] [/SIZE]
[SIZE=10.5pt]If you decide you do not want to wait anymore, you will be charged room and board for animals that would have been sold otherwise. A 20% charge not including shipping or tax will be deducted from your refund. You will also be banned for life from reorder. I will add that you will be refunded with the deduction of 20% if you send excessive emails and decide to cause problems for us (We simply don’t have time to waste on impatient and insubordinate people) If by chance you ignore any of these terms and conditions we reserve the right to refuse service at any time. In this situation money will be refunded within (7) days. We are not responsible for this hold[/SIZE]