I got this email from someone the other day who purchased a mantis for 10.00
I bout one of your Mantis's. And a little black on came with it. And as soon as i put them in the habbitat the one i payed 35 dollars for was EATIN!!! By the little one. I will never purchase another from ________________________.
Then I wrote this back:
Sorry to hear that you put them together, they eat bugs and thats what they are, the little black one is probably a ghost mantis, try to enjoy it anyways
Then someone a parent I guess wrote this:
That was my son that purchased these bugs. The whole thing has really kind of mad me angry. $35.00 for a bug! $25.00 for shipping! Got any idea how hard a 15yr. old kid has to work to earn $35? Pretty hard. You sent them in a styrofoam container. I can buy about 50 of those containers for about a dollar. He ordered one, you sent two. You should have sent something in there that said not to put them together. What an absolute rip-off. Really disappointed in the service, will not purchase from you again.
So I wrote this back today:
You know I did tell him I was sorry, and really I am a grandmother and I think I know how hard money is to come by. I sent it in a INSULATED CUP, that protects it from heat and cold, you will find that no one bothers to use such a nice cup to ship a mantis, most use whatever they can find around their house to ship them in. I purchase my supplies, because my mantis are important to me. I spend 7 days a week EVERY day caring for my mantis and my company. I also sent a mantis that was worth 2 times the price of the one he purchased, that was to insure if something happened to one, he would still have one to enjoy. I would also say, that one who wants a pet, should do some research on it before buying it. Surely most people would not buy a kitten without having an idea of what it would need to eat and survive, next time maybe a little homework would be a good idea. I do hope he will take care of the mantis that is left and not let it suffer because you people are angry with me over something I had no control over.
Me again: I do not plan on writing them back again, some people are hopeless, is this how america thinks today? that they should have whatever they want and if it is not perfect then someone is at fault , but surely not them.
I buy my cups and they come 25 in a pack, then u have to buy the lids, they are 100 in a pack, so u then have to buy 3 more cup packs to use all the lids, thats for the 8 oz. the 6 oz has 50 cups and still 100 lids in a pack so once again, u have to buy another pack of cups, I buy them in a case for about 25.00 bucks for them. Then there is the tissue paper,. what is it, 8.00 for 6 rolls, yea u get about what 150 sheets to a roll, this is the expensive stuff, not what I buy for us, we use the 1000 sheets scott tissue (which by the way, they have found a way to give you less without you knowing it, the tolit paper roll is almost 1" shorter that it was a couple months ago, notice how it does not fit the whole spindle anymore) but I digress..... so we buy and use the cheap stuff, where the mantis get the good stuff so I can make sure they are safe and have something strong to hold onto, also the lids to the 8 oz cups, have the coffee opening, and the paper makes sure they won't slip thru the hole.
I guess I just had to get this off my chest, I dont usually have any problems with customers, at least not like this, I forget to add something now and then, oldhimers :lol: u know, but anyone who spends the time and money I do for their products takes it really hard when someone throws a fit as this person did.
What do you guys think?
I bout one of your Mantis's. And a little black on came with it. And as soon as i put them in the habbitat the one i payed 35 dollars for was EATIN!!! By the little one. I will never purchase another from ________________________.
Then I wrote this back:
Sorry to hear that you put them together, they eat bugs and thats what they are, the little black one is probably a ghost mantis, try to enjoy it anyways
Then someone a parent I guess wrote this:
That was my son that purchased these bugs. The whole thing has really kind of mad me angry. $35.00 for a bug! $25.00 for shipping! Got any idea how hard a 15yr. old kid has to work to earn $35? Pretty hard. You sent them in a styrofoam container. I can buy about 50 of those containers for about a dollar. He ordered one, you sent two. You should have sent something in there that said not to put them together. What an absolute rip-off. Really disappointed in the service, will not purchase from you again.
So I wrote this back today:
You know I did tell him I was sorry, and really I am a grandmother and I think I know how hard money is to come by. I sent it in a INSULATED CUP, that protects it from heat and cold, you will find that no one bothers to use such a nice cup to ship a mantis, most use whatever they can find around their house to ship them in. I purchase my supplies, because my mantis are important to me. I spend 7 days a week EVERY day caring for my mantis and my company. I also sent a mantis that was worth 2 times the price of the one he purchased, that was to insure if something happened to one, he would still have one to enjoy. I would also say, that one who wants a pet, should do some research on it before buying it. Surely most people would not buy a kitten without having an idea of what it would need to eat and survive, next time maybe a little homework would be a good idea. I do hope he will take care of the mantis that is left and not let it suffer because you people are angry with me over something I had no control over.
Me again: I do not plan on writing them back again, some people are hopeless, is this how america thinks today? that they should have whatever they want and if it is not perfect then someone is at fault , but surely not them.
I buy my cups and they come 25 in a pack, then u have to buy the lids, they are 100 in a pack, so u then have to buy 3 more cup packs to use all the lids, thats for the 8 oz. the 6 oz has 50 cups and still 100 lids in a pack so once again, u have to buy another pack of cups, I buy them in a case for about 25.00 bucks for them. Then there is the tissue paper,. what is it, 8.00 for 6 rolls, yea u get about what 150 sheets to a roll, this is the expensive stuff, not what I buy for us, we use the 1000 sheets scott tissue (which by the way, they have found a way to give you less without you knowing it, the tolit paper roll is almost 1" shorter that it was a couple months ago, notice how it does not fit the whole spindle anymore) but I digress..... so we buy and use the cheap stuff, where the mantis get the good stuff so I can make sure they are safe and have something strong to hold onto, also the lids to the 8 oz cups, have the coffee opening, and the paper makes sure they won't slip thru the hole.
I guess I just had to get this off my chest, I dont usually have any problems with customers, at least not like this, I forget to add something now and then, oldhimers :lol: u know, but anyone who spends the time and money I do for their products takes it really hard when someone throws a fit as this person did.
What do you guys think?
